Resilience at work is usually treated as a quality individuals should have more of. It’s better understood as a team’s capacity to recover between demands, which is built through how work is designed and led rather than through training people to withstand more. This article explains why most resilience training changes little and what does make a difference.

Your best team is delivering. Deadlines are being hit, clients are happy, and the numbers look right.

They are also three months into a pace nobody has described out loud as unsustainable, and the first thing to go will be the thing nobody is measuring.

I’m Drew Fobbester, a hypnotherapist, NLP practitioner and corporate transformation consultant working in leadership, high...

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Smart, articulate teams still misunderstand each other. It’s rarely about intelligence or effort. More often, it’s about what happens in the space between what someone means, what they say and what another person hears.

We have more ways to communicate at work than ever: email, Teams, Slack, Zoom and now AI tools that can draft, summarise and respond for us. So why do teams miscommunicate more than ever, rather than less? More communication doesn’t necessarily mean better communication.

We can be in the same meeting and leave with completely different interpretations. A neutral message can sound abrupt. A conversation can feel fine in the moment, only for tension to appear later.

So what gets in the way? Often, it’s not the words. It’s everything happening...

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