Smart, articulate teams still misunderstand each other. It’s rarely about intelligence or effort. More often, it’s about what happens in the space between what someone means, what they say and what another person hears.
We have more ways to communicate at work than ever: email, Teams, Slack, Zoom and now AI tools that can draft, summarise and respond for us. So why do teams miscommunicate more than ever, rather than less? More communication doesn’t necessarily mean better communication.
We can be in the same meeting and leave with completely different interpretations. A neutral message can sound abrupt. A conversation can feel fine in the moment, only for tension to appear later.
So what gets in the way? Often, it’s not the words. It’s everything happening...




